Document Complex Procedures With Workflow Articles

“The Workflow Article Has Enabled Everyone Else To Solve The Tasks That, Previously, Only I Could Solve." Henrik Abildgaard, IT Support

Workflow Article Explainer

 

What can Workflow Articles do?

Workflow Articles incorporate decision trees so that you create a "Choose Your Own Adventure" type of article that guides end-users through complex scenarios and procedures.

Use Workflow Articles to:

  • Decrease back-and-forth emails related to performing procedures
  • Increase support's first-contact resolution metric
  • Improve contact center metrics such as handle time, hold time, and satisfaction ratings
  • Decrease mistakes made by employees and customers
  • Enable others to solve tasks that, previously, only you could solve

With Workflow Articles, you have a powerful tool that will completely transform how you train and support end-users.

Request a Demo Now!

One of our Workflow experts will show you how you can use Workflows to tackle your toughest support and training challenges.

Request a Workflow Demo