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title: New Agent Training Cheat Sheet | ScreenSteps
---

# Prepare Your New Agents To Hit Production-Level Hold Time In 3 Weeks (Instead Of 3 Months)

## Without Adding Any More Days To Your Current Training

Download the 2-page PDF cheat sheet to learn what training managers are doing to get new agents to production-level hold times in the first 20 days of being hired.

### Get Your Free Cheat Sheet

Download the 2-page PDF cheat sheet to learn what training managers are doing to get new agents to production-level hold times in the first 20 days of being hired.

#### "The combination of having a searchable knowledge base, the call flows, checklists, and doing scenario-based training is really what allows new agents to get to proficiency so much faster. **Handle time is down, talk time is down, hold time is down**—the metrics across the board are a lot better than they were previously. It’s awesome. We’re thrilled."

Stephanie Beal | Trainer, Business Process Outsourcer

[Read a Case Study](https://www.screensteps.com/case-studies?hsLang=en)