Download the 2-page PDF cheat sheet to learn what training managers are doing to get new agents to production-level hold times in the first 20 days of being hired.
The combination of having a searchable knowledge base, the call flows, checklists, and doing scenario-based training is really what allows new agents to get to proficiency so much faster. Handle time is down, talk time is down, hold time is down—the metrics across the board are a lot better than they were previously. It’s awesome. We’re thrilled.
Trainer, Business Process Outsourcer