A newsletter by Greg DeVore, CEO & Founder of ScreenSteps
Greg is ScreenSteps’s leading maestro (and the CEO). After working professionally in the film music industry, he swapped music notes and scales to build a new masterpiece. In 2003, he co-founded Blue Mango Learning Systems with his brother, Trevor. Together they researched the training process in the ultrasound industry, which laid the groundwork for what would eventually become ScreenSteps.
Greg loves working with the ScreenSteps team and customers to create Find & Follow Organizations with repeatable training systems that develop knowledgeable, consistent, and efficient employees in as little time as possible.
You have probably heard of Dev Ops and Rev (Revenue) Ops, but you may not have heard of Knowledge Ops.
What would happen if you looked at your current challenges as recipe problems instead of documentation problems?
Two stories that illustrate why consistency and independence are so important to an organization.
How (and why) you should use interactive checklists and decision trees to create digital guides for the first use and the 100th use.
Why can't we just use a learning tool to help employees gain operational knowledge? The answer is change and complexity.
Unless you change the way work is done, you can’t make significant improvements to your training results.
What happens when an insurance company, auto-body shop, and the DMV all rely on tribal knowledge? Lost money, lost time, and a lot of frustration.
Don't forgot to paint the big picture for new employees and customers. Once they understand that, it’s much easier for everything else to fall into place.
