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Tons of contact centers are still using old-school approaches when it comes to new-hire training and managers have just accepted the fact that it's going to take 3+ months to get new agents to a high level of proficiency. But your new-hire training does NOT have to take 3+ months!
Some contact centers only need 10 days to onboard new agents. And fortunately for you, one of their trainers (Stephanie Beal) joined me for a recent webinar.
We're going to talk about one of the oldest myths when it comes to learning, and how getting rid of that myth will immediately improve your training results.
We're going to show you how to create a type of help article that will make your agents more productive, more proficient, and more confident when it comes to answering any call.
Tons of contact centers are still using old-school approaches when it comes to new-hire training and managers have just accepted the fact that it's going to take 3+ months to get new agents to a high level of proficiency. But your new-hire training does NOT have to take 3+ months!
Some contact centers only need 10 days to onboard new agents. And fortunately for you, one of their trainers (Stephanie Beal) joined me for a recent webinar.
We're going to talk about one of the oldest myths when it comes to learning, and how getting rid of that myth will immediately improve your training results.
We're going to show you how to create a type of help article that will make your agents more productive, more proficient, and more confident when it comes to answering any call.
