Solution

Discover the Knowledge Ops Platform difference.

Learn a new way to work, train, and support employees.

Launch confidently with one-on-one support at every step.

Check out the platform features catalog for quick reference.

Discover the Difference

Use Cases

Industries

Contact Centers

Explore Customer Stories

Objectives

Employee Performance

Employee Training

Digital Transformation

Change Management

Internal Operations

Customer Self-Service

Succession Planning

Explore Customer Stories

Resources

Where to Start

What is Knowledge Ops?

What is Find & Follow?

Knowledge Ops Maturity Model

Get the Find & Follow Book

All Resources

Weekly Webinars

Find & Follow Book

Learning Center

Guides + eBooks

Partner Program

Get the Find & Follow Book

Pricing

Get a Demo

An Illustrated Playbook

3 Steps to Eliminate Unnecessary Escalations At Your Credit Union

No more "How do I...?" questions. Use the steps in this playbook to empower confident & independent employees at your credit union.

Fill out the form to get the playbook.

An Illustrated Playbook

3 Steps to Eliminate Unnecessary Escalations At Your Credit Union

No more "How do I...?" questions. Use the steps in this playbook to empower confident & independent employees at your credit union.

Fill out the form to get the playbook.

Woman dealing with interruptions and multitasking

Put an end to the "How do I...?" questions, once and for all

Are managers and directors drowning in questions and support at your credit union? There's a way out.

In this illustrative playbook, we share the tactical strategies you can implement to empower every employee to work and feel like an expert.

Woman dealing with interruptions and multitasking

What you'll learn in this playbook

The root cause of unnecessary escalations

Why common solutions don't actually solve the problem

Three steps to create more independent employees

Start Eliminating Escalations Today

"Seeing a new loan officer close a loan entirely on their own was incredibly exciting! This is a game-changer for branch managers, allowing their teams to work independently and reducing pressure on leadership."

Jill Jones
Director of Branch Operations, Desert Rivers Credit Union

“Going through this process has made for a better member experience because employees can find the information at their fingertips immediately. No more putting members on hold.”

Tiffany Glowacki-Whitt
Core Systems Training Manager, Mid-Atlantic Federal Credit Union

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About ScreenSteps

ScreenSteps is the world’s first Knowledge Operations Platform, an AI-powered software designed to help teams capture, transfer, and maintain operational knowledge.

The Knowledge Ops Platform, paired with the Find & Follow Framework, helps businesses escape tribal knowledge and deliver findable, followable, and scannable knowledge resources that empower employees to handle any process, no matter the complexity or pace of change.

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