Plan your knowledge base resources with confidence
Your employees can’t work independently unless they have the right knowledge base articles. And they can’t have the right articles unless your training and operations teams are completely aligned around what the employee needs to do and how they need to do it.
Use this free workbook to run a Find & Follow Workshop. It will help you plan your training and knowledge base resources.
This workbook will help you identify:
- Tasks the employee will need to be able to perform
- Related sub-tasks
- Requests they will need to respond to
- Answers they will need to give
- Problems they will need to solve
- Decisions they will need to make
This workbook also includes instructions on how to run a Find & Follow Workshop and examples of how to fill out the workbook.
Fill out the form to get your copy of the Find & Follow Workbook now.
Plan your knowledge base resources with confidence
Your employees can’t work independently unless they have the right knowledge base articles. And they can’t have the right articles unless your training and operations teams are completely aligned around what the employee needs to do and how they need to do it.
Use this free workbook to run a Find & Follow Workshop. It will help you plan your training and knowledge base resources.
This workbook will help you identify:
- Tasks the employee will need to be able to perform
- Related sub-tasks
- Requests they will need to respond to
- Answers they will need to give
- Problems they will need to solve
- Decisions they will need to make
This workbook also includes instructions on how to run a Find & Follow Workshop and examples of how to fill out the workbook.
Fill out the form to get your copy of the Find & Follow Workbook now.
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