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Solution
Platform

Discover the Knowledge Ops Platform difference.

Framework

Learn a new way to work, train, and support employees.

Implementation

Launch confidently with one-on-one support at every step.

Demo Videos

See ScreenSteps in action with pre-recorded demo videos.

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Use Cases
Industries
Credit Unions
Farm Credits
Banks
Contact Centers
Higher Ed

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Objectives
Employee Performance
Employee Training
Digital Transformation
Change Management
Internal Operations
Customer Self-Service
Succession Planning

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Resources
Where to Start
What is Knowledge Ops?
What is Find & Follow?
Knowledge Ops Maturity Model
Demo Videos

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All Resources
Weekly Webinars
User Groups
Find & Follow Book
Free Courses
Substack
Learning Center
Blogs
Videos
Guides + eBooks
Partner Program

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Pricing
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ScreenSteps

Find & Follow Framework Resource

The Find & Follow Workbook

Align training and operations, and identify exactly what resources employees need to do their job.

Find & Follow Workbook

Plan your knowledge base resources with confidence

Your employees can’t work independently unless they have the right knowledge base articles. And they can’t have the right articles unless your training and operations teams are completely aligned around what the employee needs to do and how they need to do it.

Use this free workbook to run a Find & Follow Workshop. It will help you plan your training and knowledge base resources.

This workbook will help you identify:

  • Tasks the employee will need to be able to perform
  • Related sub-tasks
  • Requests they will need to respond to
  • Answers they will need to give
  • Problems they will need to solve
  • Decisions they will need to make

This workbook also includes instructions on how to run a Find & Follow Workshop and examples of how to fill out the workbook.

Fill out the form to get your copy of the Find & Follow Workbook now.

Plan your knowledge base resources with confidence

Your employees can’t work independently unless they have the right knowledge base articles. And they can’t have the right articles unless your training and operations teams are completely aligned around what the employee needs to do and how they need to do it.

Use this free workbook to run a Find & Follow Workshop. It will help you plan your training and knowledge base resources.

This workbook will help you identify:

  • Tasks the employee will need to be able to perform
  • Related sub-tasks
  • Requests they will need to respond to
  • Answers they will need to give
  • Problems they will need to solve
  • Decisions they will need to make

This workbook also includes instructions on how to run a Find & Follow Workshop and examples of how to fill out the workbook.

Fill out the form to get your copy of the Find & Follow Workbook now.