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18 Pitfalls to Avoid When Scaling Your Call Center or Customer Service team

Scaling a contact center or customer support team can be challenging, especially without the right planning and guidance.

In this guide, we uncover 18 of the most common pitfalls scaling call centers and customer support teams face, plus how to avoid and overcome them,

Fill out the form to download the pitfalls and scale your contact center with confidence.

18 Pitfalls to Avoid When Scaling Your Call Center or Customer Service team

Scaling a contact center or customer support team can be challenging, especially without the right planning and guidance.

In this guide, we uncover 18 of the most common pitfalls scaling call centers and customer support teams face, plus how to avoid and overcome them,

Fill out the form to download the pitfalls and scale your contact center with confidence.

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Your crystal ball to support success

This eBook is your crystal ball into 18 potential pitfalls that you could face (or may already be facing) when scaling your call center or customer service team.

It covers different aspects and pain points of a call center including: 

  • Documenting procedures
  • Keeping resources up-to-date for agents
  • Hiring new agents 
  • Training and onboarding 
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