For any organization to run effectively, it's important to have well-documented standard operating procedures (SOPs). SOPs lay out step-by-step instructions to help workers carry out complex operations; they help standardize operations, reduce errors, improve efficiency, ensure compliance and more. They're also an essential resource for anyone attempting that task for the first time, such as new team members.
Many organizations store their SOPs in binders or Word docs, without much of a system. That's a problem: procedures aren't followed, documents get lost and SOPs are always out-of-date — defeating the whole purpose of SOPs. Transitioning to an online knowledge base addresses these issues, but it's not as easy as flipping a switch.
So how do you know whether to upgrade your system, or how to implement that upgrade? This guide answers those questions.