5 Keys to Successful Software Documentation

Discover the strategy you need for creating and delivering useful documentation to your users and teams.

Here’s the truth: Few people will read your software documentation in full. In general, users reach for the manual when they’re stuck and flip through for an answer. Thinking of documentation as a reference tool instead of a chapter book will change the way you author documents — and how useful they become for both your teams and users.

Here are a few insights for creating effective software documentation:

  • Think about how and when users will reach for a reference
  • Document processes in small chunks and answer specific questions
  • Establish a thorough documentation process and workflow
Screen Shot 2019-12-06 at 10.21.34 AM

 

The right user guides and operations manuals will decrease application support requests, decrease your training time and boost customer satisfaction.

Want to know more? Check out our eBook for helpful software documentation examples, expert insights and scalable workflows that will make your business operations — and the life of your application users — a bit easier.

Download the ebook